Terms of Service

These Terms of Service ("Terms") govern access to and use of simplyBrand AI Visibility, a business service that shows how AI engines mention, recommend, cite, and describe customer brands.

Please read these Terms carefully. By creating an account, starting a free trial or starting a plan, you agree to these Terms on behalf of yourself or the organization you represent.

If you do not agree, do not use the Service.

1. Definitions

"Company," "we," "us," or "our" means simplyBrand K.K..

"Customer," "you," or "your" means the business, organization, or person accessing or using the Service.

"Service" means simplyBrand AI Visibility, including the website, dashboard, reports, recommendations, and related services.

"Plan" means the Starter plan, Growth plan, Pro plan or a plan agreed with us individually.

"Project" means 1 brand in 1 market, with its AI engines, topics and prompts.

"Project data" means your dashboards, reports and history.

"Customer Data" means data submitted to, entered into, generated through, or processed by the Service on your behalf, including brand names, website URLs, target markets, languages, topics, prompts, AI responses, cited source domains, computed metrics, and reports.

"AI Engines" means third-party AI systems and services that the Service asks, including ChatGPT, Claude, Gemini, Perplexity, DeepSeek, Qwen, Doubao, Kimi and GLM.

"Output" means visibility scores, AI answers, source evidence, metrics, recommendations, reports, or other materials generated by the Service.

2. Product Description

simplyBrand AI Visibility helps businesses understand how AI engines mention, recommend, cite, and characterize their brands.

The Service may:

collect your brand name, website URL, target market, language, and chosen topics;

crawl or analyze your public website to infer your business, products, services, and market context;

generate and send prompts to third-party AI engines;

store the prompts sent, AI answers received, cited source domains, and related evidence;

compute visibility scores, source metrics, reports, and recommendations;

show results on the dashboard and send service emails.

The Service is an analytics and monitoring tool. It does not guarantee placement, ranking, visibility, recommendations, or citation by any AI engine.

3. Plans, Free Trials, and Fixed Setup

3.1 Plans

Each account has one plan and one user.

Every plan includes 3 AI engines per market of your choice, 50 prompts per market and daily updates: each day a part of the prompts is updated, and all of them within a week. PDF, CSV and raw downloads are not included.

3.2 Free Trial

The free trial lasts 7 days, is for the Starter plan paid monthly, and needs a card. The first payment is taken when the trial ends unless you cancel before that. One free trial per email address.

3.3 Invite Trial

An invite trial starts from a personal invite link and needs no card. The invite states the plan and the number of days. If you add a card before the end, the same plan continues as a paid plan. If you do not, the trial ends, updates stop and section 24 applies.

3.4 Claude During a Trial

Claude is not used as an AI engine during a free trial or an invite trial. You may choose it in setup; it starts with your paid plan. During a trial, setup needs at least one other AI engine.

3.5 Brand, Market and AI Engines Are Fixed

The brand, market and AI engines of a project are fixed once the plan starts. Setup asks you to confirm them. They cannot be changed afterwards, including during a trial. The only way to change them is to cancel the plan.

3.6 Returning Customers

If you start a plan after an earlier plan ended, you choose which earlier projects to keep, up to the number of projects in the new plan. Kept projects join the plan. Projects you do not pick stop updating and follow the periods in section 24; you can pick them on a later return while their setup is still kept.

If there is a conflict between these Terms and a signed written agreement between you and us, the signed agreement controls.

4. Eligibility and Authority

You may use the Service only if you are legally able to enter into a binding agreement.

If you use the Service on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.

The Service is intended for business use and is not intended for personal, household, or consumer use.

5. Accounts and Access

You are responsible for:

providing accurate account and signup information;

maintaining the confidentiality of login credentials;

ensuring that users under your account comply with these Terms;

promptly notifying us of unauthorized access or security concerns.

We may suspend or restrict access if we reasonably believe an account is being misused, compromised, used unlawfully, or used in a way that creates risk for us, the Service, third-party providers, or other customers.

6. Customer Data

You retain ownership of Customer Data.

You grant us a limited, worldwide, non-exclusive right to process Customer Data as necessary to provide, secure, improve, support, and operate the Service, including to generate prompts, query AI engines, crawl or analyze public websites, produce reports, compute metrics, and provide recommendations.

You represent and warrant that:

you have the necessary rights to provide Customer Data to us;

your use of the Service will comply with applicable laws;

your monitored brand, website, topics, and markets do not infringe third-party rights;

you will not submit sensitive personal data unless we have expressly agreed in writing.

7. Website Crawling and Public Content Analysis

The Service may crawl, fetch, or analyze public pages from your submitted website URL to understand your business and generate prompts or recommendations.

You represent that you are authorized to submit the website URL for monitoring.

We may decline to crawl or monitor websites that are unlawful, harmful, abusive, deceptive, technically disruptive, or outside the intended business use of the Service.

8. Third-Party AI Engines and Providers

The Service relies on third-party AI systems, infrastructure providers, payment providers and communications providers. The current list is in section 8 of the Privacy Policy.

AI engines and third-party providers are not controlled by us. Their availability, behavior, model outputs, sources, rate limits, pricing, terms, and policies may change.

We are not responsible for third-party AI outputs, third-party service availability, or decisions made by third-party providers.

9. AI Outputs, Evidence, and Recommendations

The Service stores evidence such as prompts sent, AI answers received, and cited source domains. This evidence is intended to help you evaluate how your brand appears in AI-generated answers.

You acknowledge that:

AI outputs may be inaccurate, incomplete, outdated, biased, inconsistent, or misleading;

AI answers may vary across time, location, model version, prompt wording, user context, and third-party system behavior;

citations generated by AI systems may not always reflect actual source use or factual support;

AI answers can differ from one update to the next, so results and trends can move without any change on your side;

visibility scores, reports and recommendations are analytical estimates, not guarantees;

recommendations should be reviewed by qualified personnel before implementation.

You are responsible for evaluating Output before relying on it for business, legal, marketing, compliance, financial, or operational decisions.

10. Acceptable Use

You must not use the Service to:

violate applicable laws or regulations;

infringe or misappropriate intellectual property, privacy, publicity, or other rights;

monitor brands, websites, or topics in a deceptive, unlawful, or unauthorized manner;

submit malware, harmful code, or abusive content;

attempt to access systems, accounts, data, or networks without authorization;

interfere with or disrupt the Service or third-party providers;

reverse engineer, scrape, copy, or misuse the Service except as permitted by law;

use the Service to generate spam, deceptive content, unlawful surveillance, or harmful profiling;

submit sensitive personal data, regulated health data, financial account data, government identifiers, or children’s data unless expressly agreed in writing;

bypass usage limits, security controls, authentication, or access restrictions.

We may investigate suspected violations and suspend or terminate access where appropriate.

11. Customer Responsibilities

You are responsible for:

the accuracy and legality of Customer Data;

configuring topics, markets, and languages appropriately;

reviewing Output before use;

maintaining your own records, backups, and compliance processes;

obtaining any required notices, consents, permissions, or authorizations;

ensuring that your use of the Service complies with applicable data protection, advertising, competition, consumer protection, and sector-specific laws.

12. Privacy and Data Protection

Our processing of personal data is described in our Privacy Policy.

Where we process personal data on your behalf as a processor or service provider, the Data Processing Agreement applies.

You acknowledge that the Service may involve cross-border processing, including processing in Japan and by third-party providers located in other jurisdictions.

Jurisdiction-specific requirements under laws such as the GDPR, Japan's APPI, China's PIPL, Singapore's PDPA, and other applicable laws may require additional terms, notices, consents, assessments, filings, or contractual safeguards.

13. China PIPL and Cross-Border Transfer Notice

If your use of the Service involves personal information subject to China's Personal Information Protection Law (PIPL), you are responsible for determining whether your use requires separate consent, a personal information protection impact assessment, standard contracts, certification, security assessment, local storage, or other China-specific compliance steps.

The Service may involve cross-border transfer or remote access to information outside mainland China.

Local legal review is strongly recommended before using the Service for personal information subject to China PIPL, especially for cross-border transfers, sensitive personal information, or large-scale processing.

14. Japan APPI Notice

If your use of the Service involves personal information subject to Japan's Act on the Protection of Personal Information (APPI), you are responsible for determining and satisfying your obligations regarding purpose of use, third-party provision, overseas transfers, security controls, supervision of contractors, and data subject rights.

Local legal review is recommended for APPI-specific disclosures, overseas transfer notices, and processor/service-provider characterization.

15. Fees and Payment

15.1 Prices. Prices are shown on the pricing page and at payment, in the currency of your location. The amount shown at payment is the final amount you pay. No other charge is added by us.

15.2 Charges and renewal. The first payment is taken when you start the plan, or when a free trial ends, then on the same date each period. Plans are monthly or annual; an annual plan costs the price of 10 months for 12 months. A plan renews automatically until cancelled. Receipts and invoices are sent by email and available from Usage & billing.

15.3 Launch price. The launch price is for first-time customers: an account that has never paid for a plan. On a monthly plan it applies to the first 3 months; on an annual plan, to the first year. The plan then renews at the regular price unless you cancel. The launch price ends if you change to a different plan. The launch price and a promo code do not combine; if both could apply, only the larger discount applies.

15.4 Promo codes. Each promo code has its own conditions, shown with the code.

15.5 Payment methods. Card, and Alipay or WeChat Pay with prices in CNY. The same rules apply to every payment method. A card is charged automatically. With Alipay or WeChat Pay an invoice is issued each period and you pay it yourself.

15.6 Failed renewal. If a renewal payment fails, updates stop and the dashboard shows a notice so you can update your payment details. Card payments are retried up to 4 times within 1 week; an Alipay or WeChat Pay invoice can be paid until 7 days after its due date. When the payment succeeds, updates resume. If it is still unpaid after that week, the plan is cancelled and the unpaid invoice is written off. Section 24 then applies. The same rule applies when the first payment after a free trial fails.

15.7 Changing plan. A move to a larger plan starts at once and the price difference is charged at once. A move to a smaller plan, or from annual to monthly, takes effect at the end of the paid period. If your projects then exceed the new plan, you pick which stay active; the others are paused, not deleted.

15.8 Cancellation. You can cancel at any time from Usage & billing, which opens the payment page. Cancellation takes effect at the end of the paid period and you keep access until then. We do not refund the unused part of a period. A plan cancelled during a free trial ends without a charge.

15.9 Refunds. Payments are not refundable. If we charge you in error, we return the amount. See the Refunds and Cancellation page.

15.10 Price changes. If the price of your plan changes, we email you before the renewal at which the new price applies.

16. Intellectual Property

We and our licensors retain all rights, title, and interest in the Service, including software, workflows, models, interfaces, designs, documentation, and underlying technology.

Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

You may use Output for your internal business purposes, subject to these Terms and any applicable third-party restrictions.

You may not remove proprietary notices, copy the Service, create competing services using non-public aspects of the Service, or use the Service in a way that violates our intellectual property rights.

17. Feedback

If you provide feedback, suggestions, ideas, or requests, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation.

We are not required to implement feedback or treat it as confidential unless separately agreed in writing.

18. Confidentiality

Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood as confidential.

The receiving party must protect confidential information using reasonable care and may use it only to perform or receive the Service.

Confidentiality obligations do not apply to information that is publicly available, already known without restriction, independently developed, or lawfully received from a third party.

19. Security

We use reasonable technical and organizational measures designed to protect the Service and Customer Data.

Current infrastructure: the Service and its database are hosted on Fly.io in Tokyo, Japan.

No system is perfectly secure. You are responsible for using strong credentials, limiting account access, and promptly notifying us of suspected compromise.

20. Service Changes and Availability

We may modify, suspend, discontinue, or limit the Service or any feature.

We do not guarantee uninterrupted availability, error-free operation, or preservation of all data unless expressly agreed in writing.

We may impose usage limits to protect the Service, manage third-party costs, comply with provider rules, or prevent abuse.

21. Disclaimers

To the maximum extent permitted by law, the Service and Output are provided "as is" and "as available."

We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and uninterrupted operation.

We do not warrant that:

AI engines will mention, recommend, rank, or cite your brand;

Output will be accurate, complete, current, or suitable for your intended purpose;

recommendations will improve visibility, traffic, rankings, revenue, or business results;

third-party AI systems or providers will remain available or unchanged.

22. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or cost of substitute services.

To the maximum extent permitted by law, our total liability arising out of or relating to the Service or these Terms will not exceed the amount you paid us for the Service in the 12 months before the event giving rise to liability.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, liability is limited to the maximum extent permitted by law.

23. Indemnity

You will defend, indemnify, and hold harmless us, our affiliates, officers, directors, employees, contractors, and service providers from and against claims, damages, liabilities, losses, costs, and expenses arising from:

your use of the Service;

Customer Data;

your violation of these Terms;

your violation of applicable law;

your infringement or misappropriation of third-party rights;

your monitored websites, brands, topics, or instructions.

24. Suspension and Termination

You may cancel your plan as described in section 15.8.

We may suspend or terminate access if:

you breach these Terms;

your use creates security, legal, operational, or reputational risk;

required third-party services become unavailable;

continued provision would violate law or third-party terms;

we discontinue the Service.

Upon termination, your right to use the Service ends.

After a plan or trial ends: you can no longer open project data; signing in opens the Choose your plan page. Project data is kept until 30 days after the plan ended; if you start a plan and keep the project in that time, you can open it again. After 30 days results are deleted. Setup (brand, website, markets, competitors, AI engines, prompts) and login are kept for 365 days after the plan ended; a kept project restarts with new first results and no earlier trend. After 365 days setup and login are deleted. Billing records are kept for 7 years. Details are in section 11 of the Privacy Policy.

Deleting your account: you can delete your account in Settings. An active plan or card trial must be cancelled and ended first.

25. Export, Sanctions, and Restricted Use

You must comply with applicable export control, sanctions, and trade laws.

You may not use the Service if you are located in, organized under the laws of, or ordinarily resident in a restricted jurisdiction, or if you are listed on a sanctions or restricted-party list, where such use would violate applicable law.

26. Governing Law and Disputes

These Terms are governed by the laws of Japan, without regard to conflict-of-law rules.

The Tokyo District Court will have exclusive jurisdiction as the court of first instance over disputes arising from or relating to these Terms, unless applicable law requires otherwise.

27. Changes to These Terms

We may update these Terms from time to time.

If changes are material, we will provide notice by email, dashboard notice, website notice, or another reasonable method.

The updated Terms will take effect on the effective date stated at the top of the page or as otherwise described in the notice.

Your continued use of the Service after changes take effect means you accept the updated Terms.

28. Notices

We may send notices by email, dashboard notification, website posting, or other reasonable means.

You may contact us at:

Email: support@simplybrand.ai

Legal Contact: support@simplybrand.ai

Address: DF Building 6F, Room 615H, 2-2-8 Minami-Aoyama, Minato-ku, Tokyo 107-0062, Japan

29. Miscellaneous

These Terms are the entire agreement between you and us regarding the Service, unless replaced or supplemented by a signed agreement.

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

If any provision is unenforceable, the remaining provisions remain in effect.

Our failure to enforce a provision is not a waiver.

Sections intended to survive termination will survive, including provisions on intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, governing law, and payment obligations.

Effective date: 2026-11-13