Refunds and cancellation

Cancelling — You can cancel at any time in Usage & billing, which opens the payment page. Cancellation takes effect at the end of the current paid period, and you keep access until then. We do not refund the unused part of a period. Annual plans work the same way. Cancelling during a free trial ends the trial with no charge.

Changing brand, market or AI engines — These are fixed once the plan starts. The only way to change them is to cancel the plan.

Launch price — For first-time customers. It applies to the first 3 months of a monthly plan, or the first year of an annual plan. The plan then renews at the regular price unless you cancel. It ends if you change to a different plan.

Refunds — Payments are not refundable. If we charge you in error, we return the amount.

Failed renewal — Updates stop and the dashboard shows a notice. Card payments are retried up to 4 times within 1 week; an Alipay or WeChat Pay invoice can be paid until 7 days after its due date. Once paid, updates resume. If still unpaid, the plan is cancelled and the unpaid invoice is written off.

Your project data after a plan ends — Project data (dashboards, reports and history) can no longer be opened. It is kept until 30 days after the plan ended; if you start a plan again and keep the project in that time, you can open it again. Results are then deleted. Setup and login are kept for 365 days after the plan ended, then deleted. Billing records are kept for 7 years. One reminder email is sent 7 days before results are deleted.

Coming back — Pick a plan, then choose which earlier projects to keep, up to your plan's project count. Projects you don't pick stop updating. After 30 days, a kept project restarts with new first results and no earlier trend.

Problems with a charge — Please write to support@simplybrand.ai before opening a dispute with your card issuer.

Effective date: 2026-11-13