Support

Help Center

Find plain-language answers for setup, metrics, plans, billing, exports, and support. For account-specific help, contact support@simplybrand.ai.

How the headline visibility metrics are counted, and why brand-name questions do not enter the denominator.

How topics become editable monitoring prompts, where caps apply, and why prompt mode matters.

Which engine slots and China-engine slots each plan currently exposes, sourced from the entitlement matrix.

What exists today, what is still a stub, and how to get help changing plans.

Current options for getting data out or requesting deletion before self-serve controls ship.

The first-run wizard from brand URL through topics, prompts, engines, and the dashboard.

How to reach the support mailbox and what to include so triage is faster.